A growing number of people are discovering convenient opportunities to access health services online, and perhaps no area is better suited for this than therapy.
ReGain is an online counseling platform focused exclusively on couples counseling, helping people with their relationships and marital problems. It facilitates easy access to relationship counselors, avoiding the difficulties of scheduling and attending conventional face-to-face counseling in an office. Individuals or couples can access ReGain counseling through their computer or smartphone whenever and wherever it suits them.
We thoroughly tested ReGain and compared it to its competitors. In this review, we’ll explain all of the pros, cons and details of the counseling service so that you can decide whether to give it a try.
- Flexibility to access counseling from anywhere with an internet connection.
- Focused on relationship counseling – all counselors have experience and high qualifications for this specific subject.
- One or both partners can participate in counseling at no extra cost.
- The written messages between you and your counselor are available for you to re-read and reflect on at any time.
- You can switch counselors at any time.
- More affordable than other similar online services.
- One-week free trial when you begin.
- Not suitable for emergencies or situations where you are at risk of harm, either from yourself or others.
- Not suitable for counseling ordered by courts or other authorities.
- Counselors can’t provide a diagnosis or prescribe medication.
- Three-way live sessions not supported: for you and your partner to participate together, you have to be in the same physical place.
We recommend ReGain for convenient and high-quality relationship counseling. ReGain’s strength compared to the majority of other online counseling platforms is its focus on relationships and the high caliber of its counselors. All of the counselors in ReGain’s service have significant experience and deep interest in relationship counseling. The platform is designed so that both partners can access the services together. Our testers were overall very impressed.
ReGain connects you with very qualified and specialized relationship counselors from the comfort and convenience of your home.
You’ll get unlimited messaging and weekly, real-time counseling sessions via your choice of live chat, phone call, or video call. ReGain is more affordable than a lot of traditional couples therapy. Schedule counseling sessions when it’s convenient for you and your partner -- or just you alone. ReGain makes counseling accessible where and when it works for you.
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This review, like all medical-related content on this website, is thoroughly vetted by one or more members of our Medical Review Board for accuracy. Additionally, we extensively analyze each health-related service we review. We evaluate the entire customer experience from signing up to the use of the product or service, and then offer unbiased, marketing-jargon-free analysis based on the latest scientific evidence and medical standards.
This is the first and, in many ways, most important question when assessing an online therapy service. Yes indeed, ReGain counselors are all highly trained and experienced specifically in relationship counseling.
To participate as a counselor on the ReGain platform, counselors must have:
- A Master’s degree or a PhD
- At least 3 years’ experience
- State accreditation as psychologists, counselors, social workers or therapists
Founded in 2016, ReGain is a specialist branch of the long-established and reputable online therapy platform, BetterHelp. As a broader company, BetterHelp holds all of its counselors to very high standards regarding experience and credentials. You can read more about the parent company at our BetterHelp review.
To access ReGain’s counseling services, you first go to the website and complete a questionnaire focused primarily on the main issue or issues you want to address in your relationship. You can specify any preferences you have about your counselor (such as male or female, older or younger) and also answer a few broad background questions about yourself.
You will create an account using a nickname and email address; your real name is not necessary here, which provides greater privacy. You can sign up with Facebook or Google if you prefer. The ReGain system will then match you to a counselor whose area of expertise is most suitable to your situation and your objectives.
Your subscription to the services begins when ReGain connects you to a counselor and you begin your counseling. The subscription covers unlimited messages and live sessions with your counselor via chat, phone or video call.
What services does ReGain offer?
- Individual counseling
- Couples counseling
- Online advice
While it is based here in the United States, ReGain’s services are available worldwide.
ReGain also features a blog offering general relationship advice and short articles on a wide range of topics, from friendship to psychology. Some of these articles are quite light-hearted, while others are more informative – such as explanations of the differences between counseling approaches and psychology terminology.
Costs with ReGain are between $40 and $70 per week, depending on the length of your subscription. ReGain charges its fees monthly to your credit card or PayPal.
Unlike many other forms of relationship counseling, there is no extra charge for both partners to take part in ReGain therapy.
When you begin your subscription, you automatically enter a one-week free trial, which lets you and your partner try the service while deciding if it works well for you. This is a great, user-friendly feature of ReGain.
You can cancel the subscription at any time and continue to have access to the services until the end of the period you have paid for.
Individual relationship counseling with ReGain takes the form of online messages at your convenience, as well as the option of scheduling a live chat, phone or video session with your counselor. You receive an email or a notification when your counselor has responded to your message. The messages between you remain available in your counseling “room” unless you choose to delete them, making it easy to review and reflect on the advice you have received.
There is no limit to the number of messages or live sessions you can have with your counselor. You will probably want to use the services more often at difficult times and less often when things are going more smoothly. Your counselor will work with you to find a frequency of contact that works best for your current situation.
ReGain acts as a platform to connect clients to counselors, but does not directly employ the counselors. Each counselor has the freedom to provide counseling to you in his or her own way. There are real advantages to this, in that the client receives the best of the counselor. As with traditional face-to-face therapy, each counselor is individual and sometimes his or her approach doesn’t click with the client.
Additionally, some counselors may have preferred ways of communicating, for example through live phone sessions, which may not fit with your own preferences or schedule. This can be particularly problematic for international clients who are in a different time zone from their counselor. Some counselors also offer worksheets to help you reflect on your feelings and problems; many clients find this very helpful, but others find it impersonal.
If at any time you feel you are not getting what you need with your current counselor, you can request a change. This is also true if you have not yet started counseling but feel that the profile of the counselor matched to you does not fit what you are looking for. ReGain makes it easy to switch to a different counselor in their service.
With ReGain, both partners can access counseling through the same account. You can choose whether to invite your partner to the counseling from the beginning, or instead to have individual counseling first and invite your partner later.
The written communications between each partner and the counselor are visible to all parties. Each partner can also have individual sessions with the counselor by live chat, phone or video, which are private.
The platform cannot accommodate three-way phone or video calls, so the couple needs to be in the same physical location to have live sessions together with the counselor. For couples who are not currently living together, this is a barrier to accessing the live sessions together.
ReGain’s privacy safeguards meet very high standards. The company protects your privacy very well. All personal and payment information is stored securely and ReGain does not sell your information to third parties.
Although you enter emergency contact information onto the site, you choose a nickname for your therapy. This means that even your counselor does not have access to identifying information about you unless they believe you or someone else might be in danger.
The information you share with your counselor is visible only to those of you involved in the session: yourself, your counselor and your partner (if your partner is taking part in the session). This data is encrypted and not accessible to anyone else; you also have the option to “shred” specific messages if you want to clear them from the chat area.
ReGain does not work with any health insurance companies or employers. It is worth checking with your health insurance provider whether they will reimburse you for online counseling. Even when relationship counseling has been recommended in the context of a mental health diagnosis, insurance companies rarely cover online counseling. However, many clients report that the costs are similar to their copay for traditional face-to-face counseling. Online therapy with ReGain is very affordable compared to traditional therapy.
We customize our evaluation criteria depending on the type and nature of the health service or product. For most products and services, we have five areas that we use for our evaluations, including:
Quality: How well does the company deliver its core service(s) to the customer? Is the quality of the product or service high enough that we would recommend it to loved ones without hesitation? Does the company have a high quality medical review board with oversight? Do the testing companies use the latest and most accurate testing technologies available? How accurate are the tests compared to alternatives?
Value: Are you getting your money’s worth? Are there any hidden costs or charges? Does the provider offer discounts or free services to our readers?
Customer Support: How well does the company provide information about its product or service? How clearly are options presented? How clearly are test results presented? How well does the testing company help you understand results and get treatment if necessary?
Privacy: Are all products sent in discreet packaging? Will your data be stored securely? Could your data ever be shared without your permission?
Speed: How fast will you receive your product or test results, from the moment you click “buy?” Are the waiting times stated by the company accurate and consistent?