Hers Review: Are Hers’ products and services legit?

Hers provides women with a “one-stop-shop” for many of their healthcare and self-care needs. With a wide variety of services and products, Hers offers something for almost any customer. Because services are easy to use and costs are low, women can feel at ease customizing their care.

Studies show that patients, particularly women, are increasingly satisfied with telehealth services when compared to traditional in-person medical appointments. A recent survey showed that 79% of patients were very satisfied with telehealth visits, and almost 82% of those surveyed were women. Whether it’s because of busy schedules, the COVID-19 pandemic, or the simple convenience of virtual health platforms, women are taking charge of their healthcare online.

Hers is a company designed to facilitate that empowerment. An online health and wellness provider, Hers offers women a virtual solution for managing many of their ongoing needs, including skin care, hair care, sexual health, primary care, mental health, and supplements. With a female-focused medical advisory board, Hers is invested in women steering the products and the experience.

Our team of researchers created accounts, sampled Hers products, and participated in telehealth appointments to give you the inside scoop on how Hers works. Read on to find out if Hers is the right platform to help you take charge of your healthcare.

Over the past two decades, Innerbody Research has helped tens of millions of readers like you make more informed decisions to live healthier lives. We extensively test each health service we review.

A sprawling company, Hers spans numerous niches in the world of at-home health products and services. Our team has spent over 252 hours testing and researching Hers and its close competitors in order to give you a condensed, unbiased exploration of your at-home health options, free of marketing jargon or gimmicks. Through a thorough and deliberate approach to every product we encounter, we evaluate services based on adherence to quality, the latest medical evidence and health standards, and a simple question: would we buy the product or service ourselves if it weren’t part of our job, and would we recommend it to family and friends?

Additionally, this review of Hers, like all health-related content on this website, was thoroughly vetted by one or more members of our Medical Review Board for accuracy.

Because Hers offers so many services and products, we chose our evaluation criteria very carefully to make sure we provide a comprehensive view of the company. Specifically, we considered quality, convenience, cost, speed, and customer support.

Quality

9/10

Hers’ services set a standard for high quality. With upfront pricing, convenient scheduling, and qualified providers, primary care and online therapy appointments meet the needs of many women with a variety of health concerns. The providers our testers interacted with were knowledgeable, kind, and committed to making it a positive experience. They were also transparent about treatment options and follow-ups.

Many Hers products include features or ingredients that are in demand and well known for their effectiveness. The thorough product descriptions help you understand exactly what you’re ordering and how to use the product. Of the products we tested, The Shampoo and The Conditioner were exceptional at adding volume and reducing hair oil buildup. The products also smell like they come right out of a high-end salon.

While the quality of services and products is high, some may not meet your expectations. For example, some primary care visits are completed using Hers’ chat feature, so you don’t get to converse with your provider directly. This may be a convenience in certain situations and a disadvantage in others. By that same token, being auto-enrolled in subscription services may not be desirable for many customers, though others might consider it a great convenience.

Convenience

10/10

Because Hers houses so many products and services in one place, its standout quality is convenience. In the past, you’d have to create logins for multiple sites or download several apps that cover hair care, skin care, sexual health, primary care, and mental health. With Hers, you can create one account that covers all of these needs.

In addition, appointments with doctors are tailored around your schedule. You can choose from several providers, each with their own calendar of availability. If you can’t find an appointment time that works with your schedule, you can go to the next provider until you find one that works. Some primary care visits are also conducted via chat, so you can respond to your provider's messages whenever you have time instead of sitting down for a virtual appointment.

Cost

8/10

In general, the cost of Hers products and services meets industry standards. But, because Hers offers such a wide range of options and has numerous competitors, it is difficult to assert that Hers will always be the less expensive option.

One benefit of Hers is the flat-rate pricing of both primary care ($39) and online therapy ($99) visits. While there are companies that offer lower prices, none of them are significantly less, with others costing more. Hers also does not require a subscription to use either service like some of its competitors.

In addition to these services, many Hers products are also competitively priced when compared to similar companies. Prices for skincare and hair care products are in line with competitors’ pricing, with Hers often being the less expensive option. It’s up to you to shop around and figure out if Hers’ prices work for your budget.

Speed

8/10

Setting up a Hers account takes very little time, and the process of ordering products is simple and straightforward. One of our testers received a shipping notification within 24 hours that included tracking information. The order took eight days to arrive, which could be an issue for customers who want products sooner.

Primary care providers respond to your messages within 24 hours. One of our testers received responses from a doctor multiple times within the same day. In general, all correspondence with Hers--including emailed receipts, shipping info, and appointment reminders--arrives quickly, so you don’t have to wonder when you will get your product or how to access your session.

Customer support

9/10

Hers includes extensive FAQ and customer support pages in addition to their live customer service feature. Hers provides so much information on products and services to encourage customers to answer their own questions before seeking help from a representative. In fact, the Live Chat link is somewhat buried on the customer support page.

However, corresponding with a representative is easy, and our testers were able to get their questions answered. One of our testers utilized customer support to cancel their product subscription. While it did take some digging around the site to figure out the process, once the cancellation email was sent to the representative, the subscription was canceled within minutes.

You may have seen ads for Hers on your favorite streaming sites with clips featuring spokeswomen like Miley Cyrus and Jennifer Lopez. These are pretty big names in entertainment. But, what does Hers actually offer?

Hers is a multi-faceted healthcare platform for women that provides products, prescriptions, and telemedicine services. By making these services more convenient and accessible, Hers seeks to build women’s confidence, helping them take charge of healthcare decisions and lead healthier lives. Currently, Hers offers services related to:

• Skin care
• Hair care
• Sexual health
• Primary care
• Mental health
• Supplements

As the sister site of Hims, a men’s online healthcare service that started in 2016, Hers strives to provide women freedom, convenience, and accessibility with common health-related needs. (Some webpages and emails are still branded with the Hims logo instead of Hers.)

Hers is ideal for women who have trouble fitting traditional in-person medical appointments into their busy schedules. It’s also well-suited for women who want to save on healthcare costs or who don’t have health insurance. Because Hers is a “one-stop-shop” for many healthcare concerns, women can also take care of multiple issues at once without having to remember several logins or download various apps.

While many Hers products and services are affordable, some women with recurring health issues or conditions that require a specialist may find more success with a traditional healthcare route. Many of Hers services are also offered through a subscription. For example, when you purchase Hers shampoo and conditioner, you also agree to a subscription that is charged every two, four, or six months. While you can cancel it, those who aren’t good at managing subscriptions may want to look elsewhere for products and care. Some products give the alternative of a one-time purchase as opposed to a subscription, so be on the lookout for that option.

To combat acne and keep skin moisturized and wrinkle-free, Hers offers skincare products obtained through a prescription. Each prescription requires a consultation with a doctor.

Acne

The consultation and ordering process to receive acne skincare products is broken down into four steps:

• Step one: Answer a few questions about the condition of your skin.
• Step two: Hers sends your answers to a licensed provider who sets up an online consultation.
• Step three: If a prescription is necessary, the doctor will order a Custom Acne Face Cream specific to your needs.
• Step four: Hers ships this formula to you with free delivery.

In addition to the Custom Acne Face Cream, Hers’ Clear Skin System also includes the Deep Sea Cleanser and Tidal Wave Moisturizer. The cleanser is designed to keep your skin hydrated without irritating acne. It’s made with natural ingredients, including red seaweed extract and rosehip seed. The moisturizer is also gentle and lightweight, keeping your skin moisturized without clogging pores. It’s made with hyaluronic acid--a very popular ingredient in many skincare products these days--which is known for its hydrating and healing effects. The moisturizer also contains squalane, an antioxidant that fights skin damage.

Anti-aging

As with acne products, Hers’ anti-aging skincare products require a consultation with a doctor. This is because their Anti-Aging Cream contains prescription-strength tretinoin. This vitamin A derivative is used in anti-aging products because it helps fill in fine lines and speeds up the skin-renewing process. The Anti-Aging Cream is also designed to reduce dark spots, brighten the complexion, and smooth out textured skin.

Hers offers an extensive selection of hair products, all meant to strengthen and regrow hair. To help decide which hair products are the best for you, take the Free Hair Quiz. The results provide you with a list of Hers products that address your specific hair needs.

Products

To strengthen hair, Hers offers The Shampoo, a product designed to reduce hair loss and cleanse the scalp. You should use the shampoo in your regular cleansing schedule but leave it on your scalp for one minute before rinsing. Hers also offers a line of Multivitamin Gummies made with Biotin, which is a vitamin that helps produce proteins known for keeping hair and nails strong. For best results, you should eat one gummy twice per day.

For hair growth, Hers offers both Minoxidil Solution and Minoxidil Foam. The topical solution is applied directly to the scalp twice per day in any area where you want more hair growth. The foam can be applied once daily. Minoxidil is an FDA-approved hair loss treatment that helps stimulate hair follicles and promote new hair growth.

If your hair is damaged, Hers offers several products to help with repair. The Rapid Repair Hair Mask is designed to hydrate and smooth out hair. This product is cruelty-free and includes many natural ingredients like coconut oil and shea butter. Hers’ Detox Scalp Scrub is designed to both exfoliate and refresh your scalp, removing dirt, sweat, or other buildup. Like the mask, it’s made with natural ingredients like aloe vera and brown sugar. Hers also offers The Conditioner, designed to strengthen and soften hair using argan oil, sunflower seed oil, and other moisturizing ingredients.

Kits and systems

While you can order Hers’ hair care products individually, you can also purchase several kits and systems that bundle the products together.

• The Complete Hair Kit: The Shampoo, The Conditioner, Biotin Gummies, and Minoxidil Solution
• The Weekender Kit: Detox Scalp Scrub and Rapid Repair Hair Mask
• The Salon Strength System: The Shampoo, The Conditioner, Minoxidil Solution, Rapid Repair Hair Mask, Detox Scalp Scrub, Biotin Gummies, and Collagen Powder

Eyelash care

Hers offers prescription Latisse for eyelash growth and maintenance. To receive the product, you need to consult with a provider to determine if Latisse is right for you. If it is, you receive a 2-month supply. Latisse is a solution that is placed on the eyelid right above the lash line that, for most users, makes eyelashes fuller, longer, and darker. There are some side effects from the treatment, including itching, irritation, and darkening of the iris for some users. Hers suggests consulting with your provider if you experience any of these side effects.

Hers offers a variety of sexual health services and products, from birth control pills to lubricants. Prescription medications require a consultation with a doctor.

Prescriptions

Hers offers 13 types of birth control pills, each one helping with a different aspect of period care. For example, several types help with controlling PMS, while others help with breakouts, PMDD, headaches, acne, or heavy periods. To find the birth control pill that’s right for you, click the consultation link, answer a few questions, and get connected with a provider. The prescription ships directly to you.

In addition to birth control, Hers offers a prescription Genital Herpes Treatment and Cold Sore Kit. The Valacyclovir prescription pill helps prevent herpes breakouts and can be taken daily or at the start of a breakout. For use to heal cold sores, the pill can be taken when you notice one, and the sore should be gone in 2-3 days.

Products

Hers’ Yeast Infection Treatment comes with three doses of Miconazole, which is a common, over-the-counter yeast infection treatment. Miconazole treats the itching, burning, and discharge related to yeast infections. Use one dose each night for three nights.

To help prevent UTIs, Hers also offers Urinary Tract Health D-Mannose Powder. This product contains a simple sugar derived from cranberries along with antioxidants and electrolytes. You mix one packet with water each morning for enhanced bladder health.

For safety as well as increased sexual pleasure, Hers offers a variety of condoms, lubrication, and vibrators. Hers’ all-natural latex condoms use LeloHex technology that allows them to be super thin and flexible as well as safe. They are also lightly lubricated, but you can also purchase the Glide Aloe Vera Lubricant, which includes an aloe-based lube that is smooth to the touch and easy to rinse off. If you’d like both products, you can purchase the Luxe Condoms and Lubrication Kit.

Hers also offers two types of vibrators: the Roller Coaster Bullet Vibrator and the OMG Ring Vibrator. The Roller Coaster is a small, silicone vibrator that is waterproof and virtually silent. The OMG Ring is designed for couples with 26 vibration modes and a remote control for hands-free use.

Hers offers primary care visits that are affordable and fit into your busy schedule. By following a few easy steps, you can get in contact with a provider and get treatment for a variety of ailments.

Telehealth visits

For $39 per visit, Hers offers Primary Care Telehealth Medical Visits with certified providers in your state. These visits can help treat over 30 conditions, including cold and flu, allergies, infections, headaches, and skin issues. Treatments for acid reflux and other stomach ailments are coming to the platform soon.

To set up an appointment, answer a few questions about your medical history and what symptoms you’re currently experiencing. Hers connects you with a medical provider via its online platform, and you hear back from your provider within 24 hours. Depending on the health concern and where you are located, you may conduct your appointment via video chat, phone call, or through the Hers online messaging system.

Prescriptions

During your consultation, your provider may prescribe medication for treatment. Similar to traditional primary care visits, you’ll be able to pick up the prescription from a local pharmacy of your choice. Hers also offers medication refills for certain conditions like asthma and migraines.

While you can’t use health insurance to cover the cost of your primary care visit, you can use insurance on your prescription if your plan covers the medication. Provide your insurance information at your pharmacy as you would when picking up a prescription from any other provider.

In addition to free mental health resources curated by licensed therapists, Hers also offers several other services that promote holistic mental balance and self-care. These services include one-on-one talk therapy sessions, psychiatric evaluation with the possibility of prescribed medication, and online anonymous support groups.

Online therapy

Hers’ pay-as-you-go Online Therapy appointments do not require a subscription and cost $99 per session. To get started, you fill out a questionnaire that includes information about your current mental health status with questions about sleep, anxiety, and depression. From there, Hers presents a list of provider profiles that include an image of the provider and information about their specialties and interests. You select which provider you’d like to meet with and schedule your appointment.

One hour before your appointment, you receive an email with a link to the video conference. All appointments are confidential, and all providers are vetted and licensed. During the appointment, you and your provider talk through your goals for therapy, create a plan, and may also discuss the frequency of visits. When your session ends, you receive an email receipt and a message from your provider about scheduling a future session.

Psychiatry and medication

Similar to Hers’ online therapy options, its Telepsychiatry Services involve filling out a quick survey about your mental health status and being paired with a provider for a telehealth video call. The main difference is that these providers are licensed psychiatrists or psychiatric professionals who can prescribe medications for certain conditions.

In addition to prescribing medications, telepsychiatry services also require periodic check-in visits to ensure that treatment is effective. An $85/month subscription covers discreet shipment of your medication to your home and ongoing follow-up appointments with your provider. Prescription medications available include the generic versions of well-known medicines like Cymbalta, Prozac, and Zoloft, among others.

Support groups

Hers also offers a free, anonymous Support Group service, covering a variety of issues like sleep problems, mindfulness, and relationships. Usually, the cost is $15/session, but at the time of this writing, Hers has temporarily eliminated that fee due to the COVID-19 pandemic. Each session is led by a therapist or mental health professional, lasts up to one hour, and is limited to 15 participants.

To join a session, choose the topic you need help with and then choose a day and time that works for you. Before the meeting, you receive an email where you can send in questions or concerns. During the video session, the provider will use those submitted questions to structure the discussion, provide strategies, and facilitate conversation. New sessions are added weekly, and you can schedule more than one session at a time.

Currently, there are only two supplements offered at Hers:

• Biotin Gummies
• Collagen Peptide Powder

The Biotin Gummies also fall under the hair care category on Hers’ site, and they use a combination of vitamins and folic acid to strengthen hair. The Collagen Protein Powder also comes in the Salon Strength System for stronger, fuller hair or can be purchased separately for $27. The powder is a dietary supplement that helps promote muscle recovery and joint health.

With a variety of services offered by Hers, it’s necessary to know how to access the services and products you need. Our testers went through the process of signing up for appointments, ordering and using products, and working with customer support. Here’s how Hers stacks up.

Signing up

The sign-up process is extremely easy and takes less than five minutes. The Hers site asks for standard info like your name and email address. It also asks you to accept the terms of service and to create a password. Once you’re logged in, you can click on the Account button to see your Action Items, Orders, Subscriptions, and other information specific to you. You can also access your Profile at any time to update your payment method, address, or password.

Ordering and receiving products

One of our testers ordered The Shampoo and The Conditioner. They reported that it was easy to find the product categories and that each product had an extensive description page that included ingredients and instructions for use. Check-out was fast and straightforward, with the site asking for credit card information and billing and shipping addresses. All in all, our tester selected and purchased the products in under ten minutes.

When purchasing a product from Hers, one point of confusion is whether you should simply buy the product or fill out the accompanying quiz. For example, in the hair care category, you can add products to a cart like in a typical online shop, or you can take the hair care quiz. By answering a few questions about your hair goals, Hers offers a variety of product systems that could help improve your hair. The simple system includes just a few products, while the medium and advanced systems include more products. You have the option to remove items from your system before checking out.

No matter which method you choose to purchase your products, you are automatically signed up for a subscription to those products. To cancel the subscription, you must contact customer support.

Receiving products

Once the order was placed, our tester was notified via email the following day that the order had shipped. The email contained tracking information as well as a projected delivery date, which was in six days. The products arrived eight days after purchase, with no signature required for delivery.

Products commonly arrive in minimal packaging meant to keep shipments discreet. Often, packages ship in a white packing envelope or plain brown box with either the Hers logo in small letters or just the Hers letter “h” for even more discretion.

Making a primary care appointment

Setting up a primary care appointment takes about ten minutes and includes several steps. The first step is to complete a questionnaire that asks about health status and current conditions. Once you’ve completed it, Hers connects you with a provider, and you should hear back within 24 hours.

One tester who completed a primary care appointment heard back from the provider the following day via email. After a few back-and-forth messages using Hers’ chat feature, the provider suggested two over-the-counter medications and one prescription medication to treat our tester’s illness. The provider was very responsive to messages, usually replying within the hour.

Be aware that there is a limited list of conditions that Hers’ providers can treat. Depending on the condition, you may not meet with a provider over video chat or on the phone, so be prepared to communicate with your provider only through your Hers account chat function.

Arranging an online therapy session

In about 15 minutes, you can set up your first online therapy session. Expect to fill out a very thorough questionnaire about your mental health status, physical health history, lifestyle, concerns, medications, and potential topics for discussion.

The provider profiles include an image of the therapist and info about their location, years of experience, areas of expertise, and reasons for becoming a therapist. You select your provider and then select an appointment day and time. One of our testers received a confirmation text immediately after signing up for a session.

Next, the site takes you to your Mental Health Dashboard, which shows your scheduled session, therapy progress tracker, provider information, and number of completed sessions. Keep in mind that you don’t pay for your appointment at the time of scheduling but will be charged $99 as soon as the appointment ends.

If this is your first time seeking therapy, be prepared for the somewhat invasive questions you’ll be asked on the initial questionnaire. For someone who is less experienced with therapy--whether in person or online--these questions could be intimidating. Also, be aware that you might not have many providers to choose from. One of our testers was offered only three therapist options, and one of them was listed as having 0 years of experience.

Also, keep in mind that even though sign-up is smooth, you still may run into issues with your appointment. Online therapy is really popular right now, and some providers are overloaded. After receiving a reminder email and text message one hour before the session, one of our testers waited in the virtual waiting room for their provider for ten minutes. Then our tester received a chat notification from the provider that she had a scheduling conflict and would not be able to attend the session. Our tester had to reschedule for another day and time.

If you complete an online therapy session, expect to cover your reasons for signing up for therapy and your provider’s suggested treatment process. Your provider will also cover how to schedule future sessions and will send a follow-up email after your appointment with those instructions.

Working with customer support

In your Hers account, you will see a link called Support that takes you to the Hers’ Help Center. You can use the search bar to find an answer to your question or read the FAQ. If you have trouble finding the answer, you can click the Live Chat button to message customer support.

Our testers contacted customer service for various reasons and always found the representatives to be kind and helpful. When one tester had to reschedule an online therapy appointment, they reached out to customer support to be sure they wouldn’t be charged for the missed session. Even though there was not a straightforward solution to the issue, the customer support representative worked with our tester to come up with a solution, and our tester was not charged for rescheduling.

Canceling subscriptions and account

Purchasing many Hers products auto-enrolls you in a subscription program. Canceling the subscription is not a straightforward process and requires some sleuthing to figure out. When one of our testers ordered The Shampoo and The Conditioner and entered into a subscription, they discovered that they could not cancel the subscription from their account page. Instead, they had to email customer support. Within an hour, a representative responded with a link that took our tester through a series of questions before finally canceling the subscription.

When you cancel your account with Hers, you also must reach out to customer support. You can’t cancel your account from your profile. When one of our testers reached out to a representative to cancel the account, the rep asked why they decided to cancel, had the tester verify their identity, and then deactivated the account. The process takes less than five minutes.

Because Hers offers so many products and services, the company has a lot of competition. Generally, Hers measures up to its online competitors when it comes to quality, convenience, and cost. Because Hers is a newer company, some of its competitors have an edge in the number of services they offer.

Skin care

Because Hers acne treatment includes a custom-made formula, you may wonder how it measures up to a company like Curology, which has become a big name in online skin care. Both companies ask customers to take a skincare quiz and then consult with a provider who prescribes a custom formula. Both companies also offer a cleanser and a moisturizer in their skincare system.

Hers and Curology require a subscription, and products are shipped to your home monthly. Subscription price varies depending on the products you select. In addition to acne treatment, Hers offers a separate anti-aging cream with a prescription. According to Curology, their prescription acne formula also helps fight signs of aging.

Hair care

Just like Hers, there are many hair care brands out there that offer a hair quiz to customize your product line. All of these companies--like Prose or Function of Beauty--ask similar questions about your hair type, lifestyle, age, and styling preferences to personalize your order.

There are also hair care companies that, like Hers, offer subscription services so that you never run out of products. Other companies don’t require a membership and allow customers to pay for the first order before deciding to buy more products. As far as cost, Hers seems to have a mid-range price-point at $19 per bottle for The Shampoo and The Conditioner. No matter which company you choose, the cost will vary depending on your personalized hair care system.

Sexual health

The most obvious difference between Hers’ sexual health services and those offered by similar companies is the number of products available. Hers is focused on women, while other similar online companies focus on a broader range of patients. This leads to other companies offering more diverse services and products that Hers does not yet include.

Two of Hers’ biggest competitors when it comes to online sexual health are Wisp and Nurx. All three companies offer birth control and treatments for genital and oral herpes, yeast infections, and UTIs. However, Wisp also offers emergency contraception and treatment for bacterial vaginosis (BV). Nurx offers STI testing, HPV screening, emergency contraception, and the HIV prevention pill. Hers, unlike the other two companies, offers all-natural condoms and several vibrators.

Primary care

Taking part in online primary care has dramatically increased since the beginning of the COVID-19 pandemic. Because of this, many companies offer primary care services right now. How does Hers compare?

While Hers can offer services for over 30 conditions, some primary care telemedicine providers offer a more diverse range of care. For example, MDLive covers over 80 conditions. Hers also does not take health insurance, while some telehealth companies function more like traditional providers, accepting insurance and payments through an FSA or HSA.

All primary care visits at Hers cost $39, which is a low-end cost when compared to other services. Some companies--like Lemonaid--have consultations for as little as $25, while others like Teladoc are $75. Other companies require patients to sign up for a membership or subscription that charges a monthly fee in order to take advantage of services. Hers requires you to have an online account, but primary care visits do not require a membership. You are charged the fee once your appointment ends.

Mental health

There are so many online therapy companies right now that it’s important to know how Hers’ offerings compare. Two of the most popular names in online therapy are BetterHelp and Talkspace. While Hers offers a pay-as-you-go model for therapy appointments with a flat rate of $99 per session, both BetterHelp and Talkspace require membership plans. With BetterHelp, you should expect to pay between $60-90 for a session. Talkspace requires a subscription service that varies in cost depending on the package you choose. You should expect to pay from $65-99 per week.

Both BetterHelp and Talkspace include a chat or messaging feature used to contact your provider outside of virtual sessions. While Hers does have a messaging feature, you are not encouraged to actively message your providers unless they contact you first. Unlike Hers, which focuses mental health resources on women, both BetterHelp and Talkspace have options for therapy geared toward teens and couples. But neither company offers online support groups like Hers.

In addition to talk therapy, Hers and Talkspace both offer psychiatry services that could lead to treatment with medication. BetterHelp does not offer psychiatry services at this time.