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Wisp Review: Recommended for Sexual Health Care?

We tested Wisp and will tell you all the details about its online reproductive health care services

Last Updated: Aug 19, 2020

Wisp review

As telemedicine access continues to grow in the United States, it isn’t surprising that sexual health care has become one of the big drivers of online health activity. The prospect of addressing reproductive health needs from the privacy of home – and at a time that fits within busy schedules – appeals to many Americans.

Established in 2018, Wisp offers online consultation and treatment focused on sexual and reproductive health. Wisp’s vision is to provide fast, discreet and affordable medication for sensitive problems that make some patients embarrassed to go to the doctor, even when medical attention could greatly help.

Can Wisp help you? Is the pricing reasonable and the service as high-quality as what you’d find in an office setting? We thoroughly tested Wisp’s services in order to tell you the pros, cons and all details below.

Review Summary

Pros

  • Quick and easy sign up process.
  • Response from doctor within 24 hours.
  • Free delivery.
  • Focus on sexual health so you can be confident your doctor has seen it all before.
  • Open about the need for recurring or continuous medication for some conditions.
  • Available in all 50 states.
  • You can get your first month of subscription for free.

Cons

  • Costs are higher if you want to collect an emergency dose of your meds same-day from the pharmacy.
  • Does not work with insurance.

Bottom line

Wisp provides a reassuring platform for easy access to sexual health care. It respects the patient’s understanding of their own body and the medicines they respond to best, and normalize the need for recurring treatment without fuss. Customers praise the efficiency, convenience and confidentiality they experience when using wisp’s services.

Our Top Picks

Wisp

Wisp’s online sexual health care lets you access prescription treatments without any trips to the doctor’s office, plus fast shipping options.

For a number of common sexual health issues like genital herpes, BV and yeast infections, Wisp can make your life much easier with a quick online doctor’s consultation and prescriptions sent to you. Plus, you can get your first month of treatment for free.

Why you should trust us

Innerbody Research recently celebrated its 20-year anniversary online. Over the past two decades, we have helped tens of millions of readers make more informed decisions involving staying healthy and living healthier lifestyles.

We extensively test each health service we review. We try our best to give you, our readers, an unbiased exploration of at-home health services, free of marketing jargon or gimmicks. We evaluate the service based on our adherence to quality, the latest medical evidence and health standards, and a simple question: would we buy the product or service ourselves if it weren’t part of our job, and would we recommend it to family and friends?

Additionally this review of Wisp, like all health-related content on this website, was thoroughly vetted by one or more members of our Medical Review Board for accuracy.

What services does Wisp provide?

With separate sections of the site for women and men, Wisp offers accessible treatment for a range of health conditions. Wisp focuses on sexual health, particularly offering treatment for:

Through its telehealth platform, patients can request the prescription medications they need without going to the doctor’s office. You can even have your prescriptions delivered to your home in plain packaging, ensuring your private matters stay private.

Wisp takes discretion seriously. In addition to being discreetly packaged, your medication comes in unmarked bottles, so that anyone accidentally seeing them won’t know your personal business.

What types of services does wisp offer?

  • Sexual health medications
  • Supplements
  • Other health care services

Wisp has licensed physicians working in all 50 states. Its telehealth system helps patients avoid the emergency room queues (and charges) while taking responsibility for their sexual health.

Getting started

The Wisp experience starts with selecting what symptoms you are experiencing and what medicines you would prefer to be prescribed.

Within 24 hours, your online doctor will review your case and as long as the doctor needs no further information, your medication will be mailed to you for free, arriving at your door in 3-5 days’ time. If the doctor is concerned or needs more information, you’ll be contacted to address any questions from the doctor.

If you can’t wait for the mail, you can choose to pick up a portion of your medication from a local pharmacy instead, usually the same day or the next day, while you wait for the rest of your order to come in the mail. This service costs a little more, but it’s fantastic to have the option when you need your medication to arrive rapidly.

Wisp's sexual health medications

Wisp offers a reassuring platform to request treatment for sexual health conditions, whether it is the first episode or a familiar problem. Understanding the recurrent nature of many of these conditions, Wisp gives the option of either a one-off treatment or a subscription service with automatic prescription refills. There are also options for continuous treatment if required to prevent outbreaks.

Wisp treatments

The process starts with a symptom-checker questionnaire, where you select which symptoms you are currently experiencing. The conditions covered by Wisp are:

  • Cold sores
  • Genital herpes
  • Bacterial vaginosis
  • Yeast infections
  • Urinary tract infections
  • Trichomoniasis
  • Chlamydia
  • Gonorrhea

Wisp’s questionnaire asks whether this is a one-off incident or whether you have recurring symptoms. It also gives you the opportunity to indicate which medications you prefer (if this has happened in the past) and whether you want just a single course of medication or a regular refill.

You’ll also share some details about your medical history and lifestyle. You will need to verify your identity using state- or federally-issued ID during the registration process. This step requires access to a camera on your device, in order to photograph your ID and your face for verification.

Once you’ve submitted all your information, your request is passed to one of Wisp’s physicians licensed in your state. This physician will review your request within 24 hours, even during weekends. In fact, many customers report responses within the hour.

Depending on state laws and your individual condition, it may be possible for the physician to prescribe you the medication you need simply based on your request, but sometimes they need to follow up with you via phone or chat.

During the application, you choose whether you are happy to wait for your medicines to be delivered to your home, or whether you need to collect an initial course of treatment from your local pharmacy so you can get started right away.

Once Wisp issues your prescription, you are notified that your medicines are on their way. Be aware that there are extra charges at the pharmacy if you choose to collect medications there. If coupons are available for savings on the cost of your medicine at the pharmacy, wisp will send you a link along with your response from the doctor.

Supplements

Wisp offers a range of natural supplements to complement the medications prescribed by its doctors. These are available to purchase directly on the website and the supplements most appropriate to your condition are offered during the questionnaire process as you submit your application.

Wisp’s supplements include:

  • Daily Probiotics, which are recommended for anyone taking antibiotics.
  • Antiviral All-Natural Herbals, which cost $30 for a one-time supply or $10 per month if you find them beneficial.
  • L-lysine, an amino acid that some people find useful for making herpes outbreaks less frequent. Wisp’s price is $30 one-time, or $9 per month.
  • Boric Acid vaginal suppository, which is intended to help keep your vaginal pH optimal while also containing probiotics to encourage a healthy vaginal environment and keep yeast infections at bay. The price is $30 one-time or $9 per month.

Other health care services

You can also use Wisp’s telehealth platform to access medical advice outside of the field of reproductive health. Subscribing patients can consult with Wisp doctors about any primary care question and also get refills for prescriptions that they have acquired from their primary care provider.

It is also possible to order prescriptions for other medications unrelated to sexual health. By selecting the medicine you want, you can apply for a one-on-one doctor’s consultation for $39 to request a prescription.

Although Wisp doesn’t generally facilitate laboratory testing, it is currently partnering with Quest and LabCorp laboratories to offer Covid-19 antibody testing. You can pay through Wisp, have the test performed at the nearest clinic and then get your results online through the secure Wisp platform. Testing costs $49.

How much does Wisp cost?

Subscriptions start with upfront payment of either one or three months, after which you are charged monthly. You can cancel your subscription at any time by emailing Wisp on the email address provided; you will continue to have access to the subscription-only sections of the site until your subscription period expires.

Wisp is admirably clear and transparent about the cost per month of the drugs most often used to treat common reproductive infections. Lower-cost drugs, including metronidazole, fluconazole and acyclovir are as low as $15 a month if taken only when experiencing symptoms, or $20 if taken every day. Other drugs can be pricier: sulfamethoxazole-trimethoprim, for example, comes in at $65 per month.

There is an additional $30 per month subscription charge related to refill prescriptions, which means the total cost starts from $45 each month, depending on the drugs you need.

When you sign up for a subscription, the cost of your first month’s medication is subtracted from the total as a joining bonus, meaning you only pay for the doctor’s review for the first month.

If you don’t require a subscription, you can use the service for a one-off charge of as little as $65 depending on the drugs needed. This includes the doctor’s consultation and prescription charge.

HSA, FSA and health insurance

You can use your HSA or FSA card to pay for services on Wisp.

Wisp does not work with insurance companies but you may be able to claim the cost of your medication from your insurer directly.

The medication prices shown on the Wisp website and during the symptom checker questionnaire are based on drugs sent from the Wisp pharmacy. If you want to collect your medication from a local pharmacy to get started on your medicines quicker, there is likely to be an additional charge, which may be copay from your insurance or may be out-of-pocket.

Laboratory tests, such as STI tests, are not covered. You may be able to claim laboratory costs back from your insurance, or have them conducted at state-provided health clinics.

Privacy considerations

Wisp prioritizes privacy: its entire brand is built around preserving confidentiality about the medical conditions of patients. Wisp is fully HIPAA-compliant and encrypts all of your personally identifying information and medical information.

Wisp doesn’t pass personal information on to third parties except where necessary to fulfill its services – for example, when coordinating with a pharmacy about your prescription. Wisp does reserve the right to use your contact details to advertise its products and services to you as well as products and services of third parties.

How we evaluate health products and services

At Innerbody Research, we customize our evaluation criteria depending on the type and nature of the health-related service. For health-related products and services, we have five areas that we use for our evaluations, including:

Quality: How well does the company deliver its core service(s) and product(s) to the customer? For testing services, does the company adhere to the latest and most advanced testing technologies and achieve a very high degree of accuracy? For non-testing telehealth services, is the quality of the service and/or product high enough that we would recommend it to loved ones without hesitation? If not, why not?

User-friendly: How intuitive and user-friendly is the service? Does the device/program/app/website achieve a good degree of user-friendliness for its customers?

Value: Are you getting your money’s worth? Are there any hidden costs or charges? Does the company offer discounts?

Privacy: If health data is stored, will your data be stored securely? Are payments secure?

Customer support: Particularly in situations where ‘one size fits all’ doesn’t make sense, how well does the company help to make the service ideal for you?

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