Wisp Review: Recommended for Sexual Health Care?

Wisp provides an easy-to-use platform for convenient access to sexual and reproductive health care – for women and men – that protects your privacy. Wisp acknowledges the personal nature of its services and normalizes any need for recurring treatment without fuss. Customers consistently praise the efficiency, convenience, and confidentiality they experience when using Wisp's services.

As telemedicine access continues to grow in the United States, it isn't surprising that sexual health care has become one of the significant drivers of online health activity. The prospect of addressing reproductive health needs from the privacy of home — and at a time that fits within busy schedules — appeals to many Americans.

Established in 2018, Wisp offers online consultation and treatment focused on sexual and reproductive health. Wisp's vision is to provide fast, discreet, and affordable medication for sensitive problems that make some patients embarrassed to go to the doctor, even when medical attention could greatly help.

Can Wisp help you? Is the pricing reasonable? Do you get high-quality service like you'd find in an office setting? We thoroughly tested Wisp's services to tell you the pros, cons, and details below.

Over the past two decades, Innerbody Research has helped tens of millions of readers make more informed decisions involving staying healthy and living healthier lifestyles.

We extensively test each health service or product we review. All told, our team has spent over 57 hours testing and researching Wisp and hundreds of hours collectively applying the same scrutiny to Wisp's competitors. We try our best to give you, our readers, an unbiased exploration of at-home health options, free of marketing jargon or gimmicks. We evaluate products and services based on their adherence to quality, the latest medical evidence and health standards, and a simple question: would we buy the product or service ourselves if it weren't part of our job, and would we recommend it to family and friends?

Additionally, like all health-related content on this website, this review was thoroughly vetted by one or more members of our Medical Review Board for accuracy.

We rated our experience with Wisp based on the brand's core tenets, including convenience, efficiency, cost-effectiveness, customer service, confidentiality, and the quality and availability of treatments offered.

Convenience and efficiency

8.9/10

The Wisp experience is convenient and efficient from start to finish, and our testers did not experience delayed responses, delivery times, or shipment problems. The platform helps avoid scheduling issues, long wait times, and social discomfort accompanying in-person visits.

You can complete the Wisp process quickly and entirely from home. Following an online quiz to assess your needs, you'll meet with an assigned Wisp physician via call or chat. Your physician prescribes treatment if necessary, which ships to you for free or can be filled at your local pharmacy. You can also subscribe to a recurring shipment for your medication. Subscriptions include follow-up consultations with your physician and an account to manage your orders and care.

Keep in mind: many of the conditions Wisp addresses should receive treatment immediately. This means you may find yourself in a pharmacy even if you use the online service. We also advise using Wisp as a supplement to your primary care, not a replacement for it.

Quality and availability of treatments

8.7/10

Wisp offers a variety of treatments and has taken steps to ensure that they are high-quality. Wisp's medications are FDA-approved, and the company also provides some all-natural remedies (such as its antiviral herbals). Wisp and their partner pharmacies are HIPAA compliant, and Wisp has board-certified physicians licensed in all 50 states. The company is also LegitScript certified for your protection.

Wisp has expanded their services since it launched in 2018. The company offers a wide range of personal health products, including emergency contraceptives, lubricants, prescription antibiotics, and antifungals. Subscribing customers can use Wisp to refill medications initially prescribed by their primary care providers for other conditions, such as high blood pressure, depression, and diabetes. Unlike other companies that focus on sexual health, you won't find items like condoms or spermicide among Wisp's offerings.

Cost

7.9/10

The cost of your initial screening and consultation fee at Wisp is $39, which is an average price when compared to other telehealth companies. You can also save $5 on your first non-recurring purchase when using the code: NEW5OFF.

Customers who subscribe to Wisp see the most savings on prescriptions. For example, most subscriptions include continued access to physician consultations and prescription discounts. The basic subscription cost depends on the price of the product or medication you need. If you opt out of a subscription, a one-time treatment cost can be three times the cost of the same dose in a subscription plan.

While Wisp's ongoing treatment plans offer great value for your dollar, you may want to explore other options for a one-time treatment if cost is a concern.

Note: Wisp does not accept insurance, so it best suits customers without coverage interested in long-term treatment for issues that do not require in-person care or testing.

Customer service

9.7/10

Beyond customizing all customer experiences, Wisp provides continued customer service that rakes in positive reviews. The company's site features a 24/7 chatbot for answering common questions and an extensive FAQ page. If the chatbot can't answer your questions, Wisp promises to respond to any email to customer support within 24 hours, even on weekends.

Our testers received a response in just under two hours. The customer care representatives were kind and knowledgeable, answering questions with enthusiasm and helpful information. All in all, Wisp's customer service is hard to beat.

Confidentiality

9.3/10

Wisp works hard to preserve your confidentiality and privacy. Your prescriptions arrive in discreet, low-profile packaging that Wisp calls "roommate proof." Customer reviews consistently praise the unassuming delivery and appearance of all products.

Provider consultations are also kept private. You can choose when and where they take place and may even be able to complete your consultation via chat with your assigned physician. That certainly beats awkward eye contact in a doctor's office or announcing all of your personal information in a pharmacy.

Since many of the conditions that Wisp addresses should receive treatment immediately, you may have to visit a pharmacy to pick up your prescription. This situation eliminates the privacy perks of delivery with discreet packaging, but receiving your medications on time may be your top priority here.

Wisp is a telehealth provider that focuses on treating sexual and reproductive health conditions, primarily for women 18 and older. The company also provides similar services for men. Wisp targets conditions such as UTI, BV, and oral and genital herpes. The company prides itself on prioritizing convenience, efficiency, quality of care, and respect for the sensitive nature of patients' conditions or concerns.

Wisp is best for people who:

• Don't have insurance or have minimal coverage
• Need recurring treatment
• Don't require thorough physician evaluation or testing

The company believes that no one should sacrifice their sexual or reproductive health because they have a busy schedule, are embarrassed by their condition, or are taking extra precautions during the pandemic.

Wisp is easy to use by following a few steps:

1. Take the Symptoms Quiz to determine what condition you might have or meds you might need.
2. Schedule a consultation with a licensed physician to discuss your treatment needs.
3. Order a one-time supply or subscribe for recurring shipments of your prescription treatment.
4. Receive the order straight to your door within 24 hours in discreet packaging to help keep your health private. Or have your prescription filled at a pharmacy of your choosing.

Wisp has licensed physicians working in all 50 states. Its telehealth system helps patients avoid long wait times while taking responsibility for their sexual health.

Wisp divides its online store into 11 categories based on patient needs. These pages break down the prescription medications and other products available by health condition or concern. Each product page also gives information about required physician consultations or order recommendations.

Wisp offers accessible treatment for various health conditions, mainly providing treatment for:

• Yeast infections
• Bacterial vaginosis
• Urinary tract infections
• Oral and genital herpes

Wisp also offers products and services in other categories like:

• Birth control
• Emergency contraception
• Intimate care
• Delaying your period
• COVID-19 testing

Right now, you can earn $5 off of your first one-time purchase with coupon code: NEW5OFF

Although it primarily focuses its services on women's sexual and reproductive health, Wisp offers consultation and treatment for all people 18 and older. Male customers can check out His Page, a section of the company's site committed to services for men's sexual and reproductive health, namely treatment of oral and genital herpes.

Wispcare

Wispcare is Wisp's subscription platform that includes physician consultations and prescription access. When using Wisp's services, you have three options for receiving care:

• One-time consultation
• Wispcare Basic
• Wispcare Premium

A one-time consultation ($39) is best for customers who have a pretty good idea about what they need and know it won't be an ongoing issue.

Wispcare Basic is a free service included when you sign up for recurring prescriptions for most treatments. It comes with two free consultations per year. This includes treatments for:

• Genital herpes
• Cold sores
• UTI
• Yeast infection
• Bacterial vaginosis
• Birth control
• Emergency contraception

Wispcare Premium is the most deluxe package and costs $10/month. It includes unlimited consultations with a Wisp provider who can help you with:

• STI consultations
• PMS
• Menopause symptoms
• Reproductive health
• Sexual wellness
• Primary care
• Prescription refills

Birth control

Wisp's birth control options start at only $5 per month for a 90-day supply. While Wisp only offers pill forms of birth control, the company provides 15 different options — more than comparable services like Hers — including generic versions of popular brands like Yaz and Tri-Sprintec.

Wisp divides its birth control options into several categories, including:

• Most popular
• Lighter periods
• Best for acne
• Lower hormone

Wisp does not require a consultation fee when ordering birth control.

Emergency contraception

For immediate needs or planning ahead, Wisp offers a prescription and an OTC emergency contraception option:

• Ella ($22) - You need to take this prescription within five days of unprotected sex or a contraceptive failure. Because of this urgency, Wisp only fills it for pickup through your pharmacy.
• Plan B ($17) - This pill does not require a prescription. You need to take Plan B within three days of unprotected sex or contraceptive failure, but Wisp can deliver it in advance to have on hand if you need it.

Oral and genital herpes treatment

Treatments for oral and genital herpes on Wisp may look similar, but the cold sore section is used to treat HSV-1 while the genital herpes section treats HSV-2. (Learn more about the difference between HSV-1 and HSV-2 here.) Wisp offers various options to prevent and treat these outbreaks:

• Acyclovir pills ($15/month)
• Acyclovir topical cream ($10/month)
• Valacyclovir pills ($15/month)
• Lidocaine cream ($10/month)
• Antiviral all-natural herbals ($10/month)
• L-lysine pills ($9/month)

You can make your shopping easier by bundling some of these products together. The Cold Sore Duo ($25/month) includes prescription pills and topical cream. The Cold Sore Trio ($35/month) includes pills, cream, and herbal supplements.

The Duo for HSV-2 ($25/month) includes pills and cream. The Privates Pair ($20) includes prescription antiviral pills and supporting antiviral herbal pills. The Lips & Privates Trio ($35) is the most robust combination, including prescription antiviral pills, topical cream, and the supporting OTC all-natural antiviral herbal pills.

Bacterial vaginosis (BV) treatment

BV is a bacterial condition that many women find physically and socially uncomfortable because of its noticeable odor. Wisp is the perfect tool for dealing with this condition. Without leaving home, you can get the medication you need to treat the issue.

Choose your preferred form of antibiotic — oral tablet (Flagyl or Cleocin), gel (Metrogel), or cream (Cleocin) — starting at $15/month. Wisp also recommends taking its reproductive probiotics ($10/month) to support vaginal health if taking an antibiotic. For more immediate BV relief (or BV prevention), you can order a boric acid vaginal suppository ($9/month) without a prescription.

Yeast infection treatment

Vaginal yeast infections are extremely common and often recur. Luckily, an infection is easy to treat, and telehealth makes getting the proper medication convenient.

In Wisp's online store, prescription antifungal pills (fluconazole) start at $15/month. As on the BV page, Wisp recommends its reproductive probiotic pills and boric acid vaginal suppositories to support your prescription treatment.

Urinary tract infection (UTI) treatment

Like a yeast infection, a UTI is very common and treatable. Through Wisp, you can request or have your assigned physician choose one of four oral antibiotics to treat your UTI:

• Nitrofurantoin
• Sulfamethoxazole/Trimethoprim
• Ciprofloxacin
• Amoxicillin-Clavulanic Acid

Options start at $15/month and range from 3-7 days for treatment plans.

You can supplement your plan and help prevent future infections by ordering the same reproductive probiotic pills or boric acid vaginal suppositories that you find on the BV and yeast infection pages. Or you can purchase a jar of D-Mannose capsules ($27/month), an OTC remedy to treat and prevent UTIs.

Delay your period

If you have an event coming up and you don't want it disrupted by your period, you can use this Wisp prescription to delay your period. Norethindrone is a form of progesterone that can postpone your period for up to 30 days. It costs $39.

Intimate care

Wisp offers two intimate care products:

• Harmonizing Lube ($3/month) - Wisp's silicone-based lubricant is fragrance-free and hypoallergenic. It is safe to use with condoms and is non-irritating to sensitive skin.
• Balancing Wash ($7/month) - Balancing Wash is ph-balanced, fragrance-free, and doctor-formulated. This gentle cleanser is safe to cleanse your vulva, especially after sex.

COVID-19 antibody test

Relatively new to the site is a COVID-19 antibody test service ($49). While you cannot order an at-home test or get immediate results, you can receive a referral for an antibody test from your assigned physician.

You must go to a Quest Diagnostics or Labcorp location to have the test administered, but you can access your results online. Most insurance covers the test cost, but you must pay to use the Wisp referral request service. Before requesting a test, make sure you understand the differences between types of tests and their results.

His Page

The final Wisp store page targets men and offers oral and genital herpes treatments. Customers who visit this site follow the same screening and consultation process to get a prescription. His Page includes the same treatments for oral and genital herpes discussed above for the same prices. Note: visitors to His Page also have access to all of the other products and services available on Wisp.

It's easy to get started with Wisp and to receive treatment. Using Wisp requires three main steps:

1. Screening quiz
2. Online consultation
3. Product delivery

The Wisp experience begins with an easy-to-complete quiz that assesses your needs and determines the type of service that best suits you. Once you finish the quiz, expect a response from a doctor within 24 hours.

Following your consultation, any medications your assigned doctor prescribes are filled and shipped to your door or sent to your local pharmacy.

Screening quiz

The screening quiz asks questions about your medical history and lifestyle. You'll also be asked whether you are experiencing a first episode or a recurrent problem. This helps determine if you should choose a one-time treatment or sign up for a subscription for long-term care. The quiz also allows you to submit your treatment preference based on past experiences or other concerns.

You'll verify your identity by submitting an image of your state or federal ID and a picture of yourself during the registration process.

Online consultation

Once you submit your quiz and personal information, a Wisp physician licensed in your state will review your request within 24 hours, even during weekends. In fact, many customers report responses within the hour.

Depending on state laws and your condition, it may be possible for your Wisp physician to prescribe you the medication you need based on your request alone, but often they do need to follow up with you via phone or chat.

Product delivery

Wisp offers free delivery to all 50 states. When your order ships, Wisp sends a notification and tracking number. As a bonus confidentiality measure, deliveries do not require signatures.

In 3-5 days, you'll find your shipment in a discreet package at the address you provided. Wisp does not offer expedited shipping, so if you need your medication sooner rather than later, have Wisp send it to your local pharmacy.

If you'd rather pick up your prescription at a pharmacy, use a tool on the checkout page to find a pharmacy near you that carries your medication at the most affordable rate. If a coupon is available for your prescription, Wisp sends you a link to the digital voucher for use at the pharmacy.

Wisp sends prescription fill requests to your pharmacy within 24 hours. However, if you urgently need medication you have already been prescribed (such as a treatment for cold sore outbreaks), you can log into your Wisp account and click the "get your emergency dose now" button. Emergency doses are often ready for pickup in 2-4 hours (and no more than 24 hours).

How much you pay for Wisp's services depends on the treatment you need and your subscription status. Prices for treatments vary, but the website is upfront about how much you'll pay for a one-time or monthly purchase, depending on the product. If you opt for a subscription, you receive discounted rates on all products, including prescription medications.

You can also get discounts on some prescriptions using the Wispcount card at local pharmacies. This card works just like other prescription discount cards — present it to the pharmacy tech when checking out for possible discounts.

A one-time online consultation costs $39. If you sign up for a Wispcare Basic subscription, you'll get two free consultations per year. This subscription level is built into most recurring prescriptions. A Wispcare Premium subscription ($10/year) gives you unlimited consultations per year. Right now, you can get your first subscription month free with coupon code: HELLOFMF

You can cancel your Wisp subscription at any time and without penalty by emailing Wisp support. If you cancel your subscription, you continue to have access to the subscription-only sections of the site until your subscription period expires.

You can use your HSA or FSA card to pay for services on Wisp. Wisp does not work with insurance companies, but you may be able to claim the cost of your medication from your insurer directly.

The medication prices shown on the Wisp website and during the symptom checker questionnaire are based on drugs sent from the Wisp pharmacy. If you want to collect your medication from a local pharmacy to get started on your medicines quicker, there will likely be an additional charge, which may be a copay from your insurance or out-of-pocket.

Laboratory tests, such as STI tests, are not covered. You may be able to claim laboratory costs back from your insurance or have them conducted at state-provided health clinics.

Wisp prioritizes privacy: its entire brand is built around preserving confidentiality about the medical conditions of patients. Wisp is fully HIPAA-compliant and encrypts all your personally identifying information and medical information.

Wisp doesn't pass personal information on to third parties except where necessary to fulfill its services — for example, when coordinating with a pharmacy about your prescription. Wisp reserves the right to use your contact details for advertising its products and services to you and products and services of third parties.

Hers

Probably the more recognizable of Wisp's main competitors, Hers offers customers a wide array of products beyond sexual and reproductive health, including hair and skincare treatments, mental health medications, and even personal toys. A Hers service that we think is special is the online therapy and anonymous support groups available through the platform without a subscription. Unlike Wisp, Hers does not offer emergency contraception.

Hers products are also typically priced on the higher side compared with those from other companies. Because of this, we recommend Hers to customers who aren't budget-conscious but are interested in a diverse set of products.

You can read more about Hers in our full review.

Nurx

Nurx offers prescription skincare (for rosacea, acne, and aging), oral and genital herpes treatments, migraine treatments, HIV preventatives, birth control, and emergency contraceptives.

Two things set Nurx apart: it offers at-home test kits and accepts insurance. You can order kits for at-home STI, HPV, fertility, pregnancy, and COVID-19 (currently, only one antigen test is available). Although at-home testing cannot eliminate the need for a primary care provider, these kits are valuable tools for monitoring your health and determining if you need further care.

Prices in the Nurx store are reasonable, but you might not have to pay anything. Unlike Hers and Wisp, Nurx accepts insurance, bringing costs down to just your consultation fees.

To find out more about Nurx, read our full review.