Established in 2011, Glasses.com is designed to take the stress out of shopping for new glasses. It aims to be your online one-stop shop for buying glasses and sunglasses (with or without prescription lenses), either through its app or website. Your glasses are then conveniently delivered straight to your door.
How well does Glasses.com succeed for its customers? What kind of selection, pricing and customer service can you expect? Should you buy your frames here or should you opt for one of its competitors instead?
We have thoroughly tested Glasses.com’s service and compared it with the competition in order to give you the pros, cons and all details to help you decide.
- Completely online service, with your glasses delivered to your home.
- Virtual Mirror feature helps you see what you will look like wearing the glasses.
- Large range of frames from which to choose.
- Reasonable prices – particularly affordable in its own line of frames.
- Glasses.com works with insurance.
- Free 5-7 day shipping.
- 60-day return policy.
- Large number of customer complaints related to late delivery of glasses.
- Customers who do encounter a problem are not impressed with the way their complaints are handled.
Glasses.com offers a great range of products, as well as impressive prices for its frames and an intuitive, user-friendly browsing experience. While you shop, all of the right customer-friendly considerations present themselves: free shipping options, a good warranty, and a good return policy. But after you purchase, customer service right now seems to be an Achilles’ heel. Though we did not experience problems during our testing, a large number of unhappy customers have dealt with delivery difficulties and a lack of attention when they try to resolve issues.
Glasses.com offers a wide selection of eyeglasses and sunglasses for sale, with or without prescription lenses. A great browsing experience, but potential bumpiness post-purchase.
If your experience is like ours, you’ll enjoy a well organized shopping experience, as well as the Virtual Mirror feature to preview how you’ll look with your new glasses. But note: in recent times, people have dealt with long delivery times and service issues. If in a rush, best to go elsewhere.
Innerbody Research recently celebrated its 20-year anniversary online. Over the past two decades, we have helped tens of millions of readers make more informed decisions involving staying healthy and living healthier lifestyles.
We extensively test each health service we review. We try our best to give you, our readers, an unbiased exploration of at-home health services, free of marketing jargon or gimmicks. We evaluate the service based on our adherence to quality, the latest medical evidence and health standards, and a simple question: would we buy the product or service ourselves if it weren’t part of our job, and would we recommend it to family and friends?
Additionally this review of Glasses.com, like all health-related reviews and content on this website, was thoroughly vetted by one or more members of our Medical Review Board for accuracy.
Glasses.com is a marketplace for eyeglasses and sunglasses that you can buy, with or without prescription lenses, for delivery straight to your home. You can purchase these frames either on the Glasses.com website or on its app.
With its own affordable brand frames as well as 24 famous brands like Ray-Ban, Oakley, Armani, Prada and Burberry, Glasses.com provides an impressive selection of options ranging in price from $55 (for its own frames) to over $300.
Since choosing frames online can be tricky, Glasses.com gives you several ways to tackle the challenge. One of its coolest features is a Virtual Mirror, which uses the camera on your device to show what your choice of glasses would look like on you, giving you confidence in your choice before you click “buy”. This virtual preview feature effectively lets you “try on” the glasses remotely, a valuable tool when buying eyeglasses – and something that not every competitor provides.
Additionally, Glasses.com allows 60-day money-back returns (minus delivery fees) as long as your product hasn’t been damaged, and the company will pay for your return shipping. There’s a 1-year warranty on frames in case of manufacturer defects.
How does Glasses.com compare to competitors?
In spite of these customer-friendly goals in its service, Glasses.com’s customers too often have found their experience hasn’t lived up to expectations. Many complain about slowness in the overall delivery process as well as difficulty resolving issues and disputes with the product or prescription.
These are indeed difficult times for all companies that require reliable deliveries. While we didn’t experience problems during our testing, the service-related issues that others have experienced discourage us from wholeheartedly recommending Glasses.com at present.
If you want to hope that, like us, you experience good service, you’ll find well-priced products and an enjoyable shopping experience at Glasses.com. But if reliable service and a smooth experience are important to you, consider looking into competitors as well. For starters, you could visit our LensCrafters reviews or Lensabl reviews.
|Most affordable prescription glasses||$90||$99||$77|
|Number of brands||25||28||10|
|Free shipping option|
|Standard shipping time||5-7 business days||5-7 business days||4-7 business days|
|Return policy||60 days||30 days||14 days for frames|
|Online vision exam|
The range of frames available through Glasses.com, from its own inexpensive brand and from designer names, means there is a wide range of price tags attached. A set of frames from the Glasses.com Collection costs $55 before prescription; designer frames start just shy of $100 and go up to $500.
Standard prescription lenses cost between $35 and $139, depending on whether you need impact resistance and whether you want a lightweight option for high prescriptions. Further options including anti-glare, transitions, sunglasses, bifocals and progressive multifocal lenses are also available.
In keeping with its competitors, Glasses.com frequently features sales and clearance opportunities as well. For example, there is currently a 50%-off discount code applicable to certain frames.
Glasses.com accepts FSA and HSA payments for purchases through its site, by using your FSA or HSA debit card. If you don’t have a debit card, you can pay using your credit card and then claim the cost of your glasses back from your FSA or HSA plan.
If you have vision insurance, you can use your insurance to pay for your glasses through Glasses.com. Other insurance companies may accept Glasses.com expenditures as out-of-network payments. You should check your own insurance plan to confirm this.
If your glasses are not covered by vision insurance, Glasses.com has partnered with Affirm to offer 3 months’ interest-free credit, allowing you to spread the cost of your glasses. Alternatively, you can pay in full by credit card or PayPal.
On Glasses.com, it’s very easy to explore the range of available eyeglasses and sunglasses. Our testers found the browsing experience to be very enjoyable; Glasses.com has removed as much friction as possible in the process of finding and choosing good frames, whether you want eyeglasses or sunglasses.
You can filter results by frame color, shape and brand, as well as polarization for sunglasses. If you prefer, there is a quiz to help you find frames that suit your lifestyle, fashion sensibilities, budget and prescription requirements. There’s also an intrinsic sense of excitement and fun in the design of the website itself.
Once you have narrowed down your selection, the Virtual Mirror is a very useful feature that uses your camera to create a real-time image of how the glasses would look when you are wearing them. You can even turn from side to side and check how they look, just as you might in a store. We found that impressive as well.
When you are happy with your choice of frame, you will need to upload your prescription (and pupillary distance, if not already noted on your prescription) and then you are ready to pay. If you prefer to order frames without lenses, you can opt to do so during the checkout process.
Glasses.com offers free delivery within 5-7 working days after manufacture. As the manufacturing process is estimated to take around 4 days, you should receive your glasses within 11 working days from the time you place your order.
If you can’t wait that long, there is an expedited shipping option for $14.99 to reduce shipping time to 1-2 working days, meaning you should receive your glasses within 8 working days from the time you order.
Once you have received the glasses, any adjustments you need can be done at a nearest LensCrafters store. Glasses.com partners with LensCrafters so that these adjustments are performed free of charge.
Should you find your glasses are unsuitable for you, there is a 60-day returns policy: you can return your glasses and receive a full refund (apart from the shipping charges if you chose expedited shipping). Glasses.com will also pay for the return shipping. The frames carry a one-year guarantee against manufacturing defects, and if your glasses should break during the first year for any other reason, you will receive 50% off another order of the same frame.
Does the system work?
Those are the expectations that Glasses.com sets for its customers. All of them should create a very customer-friendly environment with smooth experiences pre- and post-purchase. But it’s worth noting that the delivery and returns process is the cause of a number of customer complaints. Some people report delayed delivery times exceeding one month; others find that refunds, either directly or via vision insurance benefits, are slow to materialize.
In our testing, deliveries arrived without issue, but slightly later than we’d normally expect (which is to say, a good experience for 2020). But others have had bad experiences.
During your interaction with Glasses.com, you will provide the company with personal information including your name, address, payment information and prescription. In addition to using this information for processing your order, Glasses.com reserves the right to share this information with other companies within the parent company Luxottica of America Inc., as well as third parties who want to advertise to you. You can opt out of this sale of your personal information on the Glasses.com website.
The company may also share aggregated and processed forms of data that has been anonymized. This means that none of your personal information can be identified in the form in which the data is shared.
At Innerbody Research, we customize our evaluation criteria depending on the type and nature of the health-related service. For health-related products and services, we have five areas that we use for our evaluations, including:
Quality: How well does the company deliver its core service(s) and product(s) to the customer? For testing services, does the company adhere to the latest and most advanced testing technologies and achieve a very high degree of accuracy? For non-testing telehealth services, is the quality of the service and/or product high enough that we would recommend it to loved ones without hesitation? If not, why not?
User-friendly: How intuitive and user-friendly is the service? Does the device/program/app/website achieve a good degree of user-friendliness for its customers?
Value: Are you getting your money’s worth? Are there any hidden costs or charges? Does the company offer discounts?
Privacy: If health data is stored, will your data be stored securely? Are payments secure?
Customer support: Particularly in situations where ‘one size fits all’ doesn’t make sense, how well does the company help to make the service ideal for you?